We endeavour to positively shift the mindset of you and your team in order to provide exceptional Customer experiences and improve your business results.
Investigating CX Mistakes: 7 Reasons Why Your CX Initiative Could be Missing the Mark
We are taking a closer look at the common CX mistakes and explore why some CX initiatives fail to hit the mark.
Customer Advocacy: A Deep Dive into The Power of Word of Mouth
‘Word of mouth’ is a great way to achieve Customer advocacy and used world-wide, but do you know how powerful the ripple effect of word of mouth actually can be?
Customer Satisfaction vs. Customer Loyalty: Understanding the Disconnect
Customer satisfaction and Customer loyalty are two terms often used interchangeably. However, they represent distinct aspects of the Customer experience. Do you know the difference?
