We are taking a closer look at the common CX mistakes and explore why some CX initiatives fail to hit the mark.
‘Word of mouth’ is a great way to achieve Customer advocacy and used world-wide, but do you know how powerful the ripple effect of word of mouth actually can be?
Exploring the effectiveness of the ‘Service Design Sprint’ methodology that stands out for designing great Customer experiences.
Customer satisfaction and Customer loyalty are two terms often used interchangeably. However, they represent distinct aspects of the Customer experience. Do you know the difference?